Frequently Asked Questions

Each ticket (1 per person), gets you access to a large variety of glazes, brushes, and supplies to create your one of a kind creative project. We have a variety of tea and coffee selections for you to sip up a storm too.

You are welcome to bring additional snacks and beverages to enjoy whilst you paint along (with the exclusion of alcohol, we are working on permits).

Upon arriving to the studio, you will then be able to pick out the pottery piece/s you would like to create. These prices range from $5-$50.

You are welcome to bring your own snacks and drinks along to your session. We don’t currently have a BYO liquor permit but will update this FAQ as soon as we do. The Pottage has a variety of tea and coffee that you can sip on during your session.

Yes! Booking is essential. We are currently unable to offer a walk-in service at this point in time. This may change in future.

Whatever makes you feel the most comfortable.

Pottery glazes are wonderful as they wash out of clothes unlike other paints. We will have aprons available for those who chose to have a little extra protection.

The Pottage is located in Ballarat, a 7 minute drive from the Ballarat Station. The closest bus stop is located on Skipton Street and is a short 550m walk to The Pottage. The exact location, as well as parking will be provided once you have paid for your ticket. We currently have the location disclosed to avoid visitors coming to the space when it is not an allocated session time and to avoid walk-ins when a session is in progress. We understand that this may be annoying for those needing to plan their journey to the space. We are most happy to cancel and refund your booking if the location is inaccessible to you and thank you for your understanding.

The Pottage is really new and whilst we have plans and endeavour to make the space as accomodating as possible, we unfortunately cannot provide all access needs right now due to funding constraints. We plan to create a wheelchair user friendly bathroom and ramp into the facility in stage two of the renovations.

Access to the sessions is via the driveway. Following it through the gate to bi fold opening doors. The doors require two small steps to enter the premises. This will change in future to be a ramp once funding allows.

The toilet facilities include a narrow toilet entry inside the house. This toilet is not wheel chair user friendly but once funding allows the renovation for a new bathroom facility will be the next steps for The Pottage space.

As this is a new opening, we are all learning how we will interact with the space. As we learn about this we will endeavour to adapt and make changes to suit a variety of different needs in the space.

If you have any questions about accessibility at The Pottage please don’t hesitate to reach out at thepottage.au@gmail.com . We would love to hear from you to make sure we are creating a safe and accomodating space for everyone.

Of course you can! However, each person must purchase a ticket. You can book multiple spots at one time. As long as they have a ticket, they are welcome. There is limited tickets per session, booking is required so that we don’t overbook each session.

1-3 weeks. After you create your masterpiece you will sign and date your work before handing it back to one of our helpful Pottage team members. This is when you can either request postage or pickup from The Pottage. We will then glaze and fire your work.

When your order is ready for collection you will have 4 weeks to collect your piece/s.

Absolutely! When you finish your session, you will drop your pottery item off to one of our lovely Pottage team members. At this time, you will be able to request postage as an additional fee.

We have all heard the stories about big kiln whoopsies!

All the pieces available during the paint your own pottery sessions have been bisque fired already. This means they have already gone through their first firing, making it almost 100% unlikely that they will explode. Sometimes minor cosmetic issues can still occur because clay making can be temperamental. Sometimes pieces may have slight glaze inconsistencies, cracks and kiln shelf marks on the bases. This is all a completely normal part of the process.

We endeavour to avoid this happening at all costs but sometimes the kiln fairies have other plans.

We will let you know if something happens to your piece in the unlikely situation and endeavour to resolve the situation with you through either a discount, gift voucher or refund depending on the fault or mishap.

We have a wonderful team of staff that are helping keep The Pottage inspired and filled with joy. As The Pottage gets up and running she will be around regularly. After it is running smoothly Shelby we will be there on occasion due to running her own art business external to The Pottage. Exact days TBC.

We have put in our best effort to make a wonderful selection available for you to paint up a masterpiece.

We will offer a variety of different themed sessions to celebrate all kinds of events alongside our regular offerings. Examples of this would be a special session just for mushroom pieces.

If you have any requests, please send us an email at thepottage.au@gmail.com and we will do our best to accomodate.

Abolutley! The best part about our sessions is you will get to make your very own food safe pottery. You paint it and we glaze it ready to be used as your new favourite serving ware.

Some items are sculptural where this does not matter and we may offer some non-food safe options in the future. If this is the case, we will advise you on what items are and aren’t food safe.

Oh bummer, good thing you have read the FAQ! You can reschedule within 48 hours prior to your booking.
Please email us at hello@thepottage.com.au if you are wanting to reschedule or need to confirm details.

Spaces are in high demand so for this reason we cannot reschedule tickets if you do not show up to your booked session.

Oh no! We are sad you won’t be giving us a visit. We were looking forward to meeting you.

Please send us an email at hello@thepottage.com.au

We may not be able to offer a refund if the notice is too late (within 48 hours of your session time). However, in most cases we can offer a reschedule!

We sure do! We ofer 10% concession discount on all pottery pieces. Just show your card to one of our helpful staff members.

• Concession only applies to pottery pieces and not the online ticket booking.

We have provided 3 hours for you to pick and paint your very own pottery item. Generally, an artwork can take anywhere from 1-2 hours. We have allowed an additional hour for you to chat, sip and walk around.

We will give you time reminders to wrap up your pieces and give you a gauge of how long you have left.

If you are super speedy, you are welcome to add as many extra items as you like or just enjoy The Pottage’s tea and coffee selection.

However, if your piece isn't finished in time, you have the opportunity to pay for take-home paint tubs and some brushes so you can complete your piece at home. Once completed you can drop your piece off during our opening hours.

Of course! If you are a business, artist, brand or have a creative idea we would love to hear from you. Just send us an email thepottage.au@gmail.com

Absolutely! We would love to have you in our space inspiring creativity.

Send us an email at thepottage.au@gmail.com and we can discuss all that is involved.

Absolutely! We would love to have you, celebrate with you and provide a wonderful experience.

Please send us an email thepottage.au@gmail.com so we can discuss availability and what is involved.

We really hope that you fall in love with your pottery piece and enjoy the creative session.

We will have a variety of example pieces and sample tests of all the colours so you can pick and choose and know what to expect with your finished work.

However, sometimes, colours don’t always look the way we expect them too. This is part of the creative process and what makes it so fun.

We do not offer refunds to those who do not like their finished results.